Target

I returned an iPhone and upgraded to a better model. The staff were amazing - it was a difficult switch due to the carrier I use. But Jesse stepped in to assist and both worked to get my new phone set up - even when iPhone insisted on upgrading the iOS before they could continue! The staff were so patient and gracious about the time it took. I couldn’t be more impressed with their professionalism. I’ll never go anywhere else for phones. There are 5 family members on my account & all our phones were purchased at Target :)

It used to be enjoyable shopping at Target. I never had to stress about checking out. Now, I barely shop in store at the Belton, MO location. It’s rare that a cashier is on a register, only. Everything is about self-checkout now. There is an employee watching everything and sometimes can check shoppers out. It seems like an inconvenience to them. They shouldn’t be so under-staffed on purpose. Self-checkout stresses me so much. I have small children. This particular shopping trip, I saw that the self-checkout was busy and the employee there was not going to be able to assist me. I went to customer service. The employee there was visibly inconvenienced. He even said he only had a few moments until he would have to go for a pick-up order. This whole thing is very displeasing to me. I see others who are not happy, as well. I don’t know if there has been a corporate push to take employees away from registers or what. It is rude and unaccommodating to force self-checkout on customers, especially those who are not able to do the process easily. I watch the elderly and others try to do self-checkout at the Belton Target. They are frustrated, disappointed and find it difficult. Belton Target needs to do better.